My husband passed away middle of January 2024. Rang Pru to inform them. They sent a letter with a form advising me to send Death Certificate which I did with a letter informing them my last husband did not have a Will and that I, being his wife and next of kin that was why I had been in contact with them to make a claim on his Life Assurance Policies. I have telephoned Pru Customer Service many times since then. I was told on the last telephone call that they sent a letter on 11 April - which I had not received and still do not have receipt of that letter to date. I asked what was the gist of the so-called letter of 11 April and was told the matter would have to go to Probate and/or Letters of Administration. As there was no Will and I am next of kin and wife the matter need not go to Probate and/or Letters of Administration. Have made an on-line complaint on Pru's secure e-mail and am waiting for a reply. Absolutely disgraceful when I am grieving and trying to get my life in order. No empathy or compassion.