As a beneficiary on a life insurance policy, made the claim in April everything was excepted April 4, was told it would take 15 to 20 business days. Still no direct deposit. When my husbands mother passed it only took MetLife 5 days! I am glad that my own life insurance is not with Prudential! However will be checking with my own life insurance company to find out what the turn around time will be when I pass. Unacceptable, looks like they want to keep your money as long as possible. However the customer service people are friendly and helpful…..It’s the accounting people who need to get there $hit together! Find life insurance with another company, and before you purchase ASK what the turn around time is for your family!