TERRIBLE TERRIBLE TERRIBLE!!! No one knows how to read nor do they know how to return your call. Every time I CALL THEM, I am told a case manager will call me back - one month and 2 days later . . . I am still waiting on a call. I have now been on a call for 48 minutes and 25 seconds (and COUNTING) with no speaking to a case manager, no resolution and also the rep MINDY put me on hold 30 mins ago and has YET to come back on the line. I requested her supervisor, she put me on hold and now 30 minutes later . . . STILL ON HOLD!!! This company is a DISGRACE!!! Any employer that uses them, clearly does not care about their employees. We are just looking for approval for FMLA for dr's appointments for our 2 yr old who needs a lot of evalutions.