Spoke to 19 people from 11th March to 13th June! Got all names dates and time of day I phoned one of them was terminated!! Spoke to Nate on 10th-6-24 assured me that money would be in bank by 14-6-24 + I would receive my driving licence back and bank statements, money went into bank but didn't receive any of my documents! I phoned again 18-6-24 spoke to Lorran + lucus + lizzy no joy!! 19-6-24 spoke to esher I explained she put me on hold cam bk on and asked what I needed next minute she put me through to naterlie she said we got to get intouch with royal mail as prudential had sent documents bk ! Could you please tell me what is going on as I cannot get any sense from anyone! All I want is my driving licence and my documents sorry but it isn't rocket science is it all the calls I made have cost me a lot of money and time!!!