I worked for a local authority through whom Prudential offered AVC's as a way to maximise saving for retirement. When I retired, I could see on their online system that my money was as stated in my April statement with a further 3 months payments still to be added. When my occupational pension fund requested my balance from Prudential to make arrangements for it to be transferred into my pension pot, they suddenly advised that the value is now 60% less! This was challenged and although I was informed today that they admitted a week ago that they made a mistake, they still have not corrected it which means that my pension fund is unable to give me my pension offer. This is now leaving me in financial difficulty as I will not be able to cover my obligations this month as planned. Although the product is a great way to save, the company does not care about their customers and I can't see how my local authority would be able to continue their association with Prudential. In the mean time I guess I will just have to deal with the fallout until they could be bothered to correct their mistake 😕