Prudential seems to do everything they can to keep from taking care of their customers. I had a major health issue and had to be out of work for several months. I worked closely with my doctors and had to submit paperwork multiple times. Prudential would wait until the day after a deadline and say there was an error and send it back or approve it well after the timeline they informed me. They cost my family to lose multiple paychecks while drowning in healthcare costs. I ended up having to pick between bills and food or healthcare expenses. Prudential prolonged my time unable to work. Prudential did nothing but add stress to an already stressful chapter of life. If you have any options at all, find a company other than Prudential to work with! If the medical issues don't make you feel hopeless, Prudential will for sure make you feel hopeless.