I am the executor of a friend's will, I have had nothing but trouble trying to get the family their money from Prudential. As mentioned below, they send out the forms repeatedly but nothing gets done. I have been on hold for 1.5 hours trying to speak to someone in the death benefits department. Can a company get any worse, giving a grieving family a run around and endless hours of being on hold to speak to a representative is appalling. Think twice before you select them for a life insurance, they will not treat your family with any level of respect and your loved ones may never get the benefit of the financial security you planned and paid for. Look for a company that will treat your family with respect and expeditiously get them the money they need to move forward after your death.