I have been trying to get my pension from Prudential for over two months now without a great deal of success. The latest letter received today states I haven't filled in the right options, it has taken Prudential nearly two weeks to send the letter surely they could of rung me as they have all my contact details and have rung me in the past. Like a lot of others trying to access their pension I have been passed from pillar to post by their telephone system and it is not a cheap phone call one call cost me £15 as I was on put on hold several times. It does appear they try to frustrate you with the delay tactics and seem to lose information you send. Not good service I would not advise anyone to save for a pension with them.