Appalling. This issue been going on over 6months now. parents got Bond and because of age me and my other 2 siblings are power of atorneys. Sent all info in all by Signed for delivery and what a surprise some of the info in the same letter disappeared or was incorrect which daft as they all the same. Sent again Signed for and received letter saying all sorted. 6 Months later got another letter saying information still incorrect and will not be updated until all information and photo evidence sent in again. Sent in copy letter received stating that all accepted and everything on the policy updated. Numerous phone calls apologies everytime saying we are incorrect and the letters must of been delayed in post and from months ago. UM No. letter dated a week ago and still not updated. Going to take legal advice this is a sham. They do not return phone calls and say that investigators will call you back. Just another excuse.