Like a lot of insurance companies, they will come up with any ridiculous excuse not to pay. Our GSD (Texas) was losing a bit of weight at the start of the year. So in March '22, Texas had bloods taken as well as a number of tests carried out so the Vet could better understand the cause. We submitted a claim soon after to cover the >£600 bill. This claim was rejected on the grounds that this weight loss was due to cancer which occurred before the Policy was in place, March '22. This is ridiculous, as cancer wasn't discovered or even thought of by our Veterinary surgery until June '22 when a scan was carried out. Purely pets stated in the claim rejecting email: "We entered a claim for Texas onto our system on 24 June 2022. Our assessor contacted your vets on 27 July 2022, to ask if the previous weight loss symptoms might be related to this current condition. On 2 August 2022, your vets replied the weight loss was a symptom of the condition related to the insurance claim." This last step is completely false having spoken to our veterinary surgery, which they can corroborate. Having raised the issue with PurelyPets, I then came to find that not only had they carried out the medical review online rather than speaking to the Veterinary surgery directly, they used a Veterinary Nurse rather than a Veterinarian to come to this conclusion. This is like calling the Doctor's office to be told I have to give my symptoms via online comments box and then having a nurse review it rather than a doctor. You then find this nurse then says the weight loss is due to cancer. In this scenario anyone with half a brain would ask: firstly, why is this done online rather over the phone at the very least, and secondly what makes a nurse qualified to come up with that prognosis. The whole point of purchasing Pet Insurance is for unexpected incidents such as this one, otherwise it's not worth having.