Begrudge giving this awful company 1 star! Had my 2 dogs insured with them for 3 years and recently had to make a (first) claim for one of them. They say they aim to process claims within 4 weeks. Over 6 weeks - heard nothing. After constant phone calls, eventually got through their system to talk to someone who put my claim on 'prority'. Another 2 weeks of chasing as my renewal was due for both our dogs, I finally was told my claim was refused as a 'possible allergy' was mentioned in a vets report 3 years ago - on day 12 of our policy. Possible 'Pre existing condition' - claim refused. As soon as they received the claim (with all supporting paperwork and vets report) the online claims tracker stated that the claim was 'in assessment'. They then spent 8 weeks making excuses and wasting mine and my vets time knowing from the start they were going to refuse the claim. Spend your money elsewhere and avoid this 'Ben Turpin' outfit.