As with many others this company refuse to pay out claims. I am still waiting for my claim to be paid from November and today get an email to say it’s cancelled as I didn’t provide all information, which is a blatant lie as they have all documents from me and also from my vets . Wish I had done more research instead of taking the recommendation from a friend. Needless to say they have never tried to claim . My claim is relatively small and only 3 figures. I have 4 dogs and have now insured them elsewhere as this company is a con . Look them up with the financial ombudsman. Changed name but still operate from the same business address.