Purely Pets..... what can I say - I indicate 1 star but wish I could select lower. I was advised by the "purely pets claims department" that it was fine for me to pay the various bills over a period and then claim on a lump sum. This is NOT the best course of action as you will pay a significant proportion of the bills and then have a real challenge to recover any of the overall cost. If you do this you are taken on (what seems like) a never ending admin merry go round. I completed all required documents and 2 simple claims professionally presented by my vet were declined (This took almost 2 months). I do not believe that they ever intend to pay a claim and all efforts seem to be geared towards reasons why they should not pay. - I would definitely AVOID Purely Pets.