Sounds like common practice for purely pets to delay payments.our dog has an arthritic lump on her leg. After much toing and froing we were finally paid following our vets telling them it was not connected to a hip problem a few years previously. Ongoing monthly medication is needed and purely pets promptly increased our premium to cover the cost of the medication. We still have to wait weeks for the cost of meds to be reimbursed with loads of texts and emails being sent to us saying it is being looked into.WHY when this is an ongoing claim doesn’t take so long to sort?. Guess who won’t be recommending this company to anyone.