THINK VERY HARD BEFORE YOU USE THIS COMPANY Currently insured with Petwise but this changes to their parent company Purely Pets upon policy renewal later this month. Apparently all Petwise policies now transferred to Purely Pets. RESULT 153.5% increase upon renewal. Yes we made a claim and guess what; that percentage increase virtually equates to the sum cost paid for the veterinary procedure! Originally went with Pet Wise because they supposedly specialised in affordable insurance for older dogs but now that our dog is yet older it is all but impossible to get insurance elsewhere if we don't renew with them. This means you either pay the extortionate fees demanded by Purely Pets or risk going without insurance!! I would point out that we had annual cover for £8000 so you can imagine that our monthly DD was for quite a substantial amount and our claim with them was less £850. God only knows what the increase would be if we had a claim approaching the policy limit! Forget about their statement that they settle claims within 4 weeks. They don't reply to emails (take an age pick up the phone) and in our case had not even LOOKED at our claim until 4 weeks after we submitted it AND ONLY THEN BECAUSE WE EVENTUALLY MANAGED TO SPEAK TO A REP. We have had many dogs insured over time with various companies but this outfit are dreadful. Take my advice and look elsewhere for insurance. They may offer a good deal initially but make a claim and they will hammer you when you go to renew! Vets get loads of stick regarding their fees but insurance companies are a law unto themselves. I know, lesson learned, new kids on the block may seem cheap initially (they need to be to get the business) but something will always come back to bite your backside!