Avoid Purely Pets!! Please! They took my money and when we had to make a claim they've been a nightmare. I've spent hours and hours on the phone trying to sort it. They lied to me, told me a cheque had been sent when it hadnt. They took the £160 excess twice, even though my vet confirmed it was the same condition/problem. I've been waiting since July for the 2nd excess charge of £160 to be refunded. Still nothing!! Check your small print too as they didn't cover the out-of-hours charge from an emergency vet - not my dogs fault they needed a vet over a weekend. Wasted so much time & money 😡😡😡😡 I'm not giving up though!!!!!