First ever claim for my 5 year old dog and 10 weeks later still waiting 'for it to be assessed'. It's 8 weeks since my vet sent everything to them and still no settlement. This last phone call to chase took 50 minutes for them to answer. Then told again - sorry we're a bit behind. Told me they'd make it a priority and would let me know something within 3 working days. I won't hold my breath! Definitely going to cancel. They may look great with their prices but that's no good if you have to wait forever to be sorted.
2 months ago
Purely Pets has a
1.4
average rating
from
196
reviews
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