2 claims unpaid in their shockingly poor system - one is now 14 weeks and waiting, the other 9 weeks and waiting. They state 4 weeks turnaround. Abysmal communication, fobbed off with generic emails, online portal worse than useless, and no real reason offered than 'high volume of claims'. I am owed hundreds of pounds which I paid out on a credit card (now accruing interest) and my vet thousands of pounds. I submitted a complaint 4 weeks ago and even that has not been dealt with in their stated 4 week time limit. They now have another 4 weeks and then I fully expect to have to go the Financial Ombudsman. Avoid this shambolic company at all costs. I just want me and my vet to be paid.