Avoid this company at all costs. Claim submitted on 18.10.24 its now 11.12.24 and no one has even been able to start to process my claim yet. It was confirmed for me today on the phone that it hasn’t even been started. Purely pets, why are you being so dishonest? Why are you telling your hardworking customers it is taking UPTO four weeks to process claims, when it seems like it is taking more than 12 weeks? Surely just being honest would avoid most of these complaints? I have now been told my case has been prioritised, this doesn’t leave me with much faith considering all the other complaints on here that have also been “prioritised” and not heard anything back from you for weeks! To make matters worse I made a complaint with yourselves 4 weeks ago, it wasn’t even logged. So have had to write another complaint today which I have to wait for your response before reporting you to the financial ombudsman. (I have been told it will take two months for someone to process my complaint) My advice to fellow customers is to make a complaint and then report this company to the financial ombudsman service. Purely Pet’s will receive a £650 fine every time they have to be investigated. You can reach the financial ombudsman here, 0800 023 4567.