If I could give zero stars I would! Wy wife and I decided to change and move to this insurance company and what a mistake. We're in the process of (trying) to make a claim and its farcical. Its taken them around 2 weeks to even log the claim on their system and now we find (only after checking online) its been referred. No-one has contacted us to let us know why its been referred or who to. I'm certain they are just trying to find an excuse not to pay out for what is quite a legitimate and simple claim. If in my own job I displayed this lack of communication be sent of with a P45 faster than you can say.....please contact us and let us know what the hell is going on!