This is without a doubt the worst company customer service i have ever had to deal with.It is next to impossible to reach by the phone number they provide,i only got to speak with someone after going through a different company and having to wait for 50 minutes on the phone.when i did get to speak to someone she was the most ignorent woman i have ever had the displeasure of talking to.After explaining to her what the problem was and what she was telling me to do to solve it did not work because i had already tried to do what she was telling me to do before i even picked up the phone.she said it would be passed on to the I-T department who would contact me ( they did,nt ) and if the problem was not solved to give them a ring back (.HA really ) Look if you are in the market for car insurance even if you had to pay a bit more for it, its worth every penny not to have to deal with or speak to this companies staff. STEER WELL CLEAR.