This has got to be the worst customer services I have ever experienced. The lady was rude and hung up on me a few different times. I asked to speak to someone else when I got through to her again and she said there was nobody else. She speaks over you and does not let you get your point across and then hangs up! I tried asking a question and she spoke to me like I was thick. I was trying to amend my policy and she gave me the incorrect information but when I advised the DVLA said what she advised was incorrect she hung up again! I am still not able to drive my car as the policy is incorrect but I cannot do anything as she keeps hanging up. Do not use this company and pay slightly more for a better service. AVOID!!!