Hi Everyone, Please don't tempted to take their policy however low premiums maybe, they should NOT be allowed on any comparison website, by being on comparison website, this lures customer into low premiums, or have licence to operate as insurance providers. I have taken their policy, and paid in full. My policy was not available online, I was unable to upload any documents, such as NCB, V5 documentation etc... There is no customer services helpline, and I'm unable to contact them, you have to patiently work out by calling different departments to actually speak to someone that could help. I've sent several emails with unsatisfactory reply, and their response was very unprofessional. Usually I verify my policy documents, or would expect adviser to call me go through my policy before policy starts. But, I always check my documents just make sure my details are correct. They have not given any policy, and nothing was available to view on my online account. 1. No policy document provided. 2. They will only protect 9 years of NCB, of which I have 13 years. And they will reduce to 9 once my policy expires. 3. No dedicated customer service line. My refund could take up to 21 days, its obvious I have to be in touch with Financial Ombudsman so they take my case, I have a feeling that I will be chasing my money, in my opinion they should be allowed to trade. They need to inspected by FSA, and investigate all complaints. They have put me through unnecessary stress, and sleepless nights.