I'm not the only person to say that even 1 star is too good for this terrible company. This company was suggested to me by 2 different comparison sites so I decided to get my Learner Driver Insurance with them. BIG MISTAKE! Their website told me (after I had entered all my bank details) that my transaction could not be processed and that I would have to call them. I called, got sent round in circles before even getting to speak to anybody, then got cut off completely. I assumed that - as I had been told - the transaction wouldn't be processed and so got my insurance with another company. Later that day I received an email from Quick-Sure which told me that I was covered with them! My money had been taken from my bank and as a student this meant financial difficulties for the next few months. I called them the next day to cancel my insurance and was told (by a particularly unfriendly lady) that 'the servers are down, I cant do anything'. But I was assured that they would call me to let me know when the servers were running again. Guess what, I never got a call from them. I phoned again 2 days later to cancel and another (unfriendly) lady told me that i would be charged a cancellation fee of £65 (again, I'm a penniless student). I've emailed them to point out that they are in the wrong and that I will suffer if this is not changed, but the only response I received told me that all fees are generated by the system and can't be changed. I have pointed out that 'the system' told me the transaction wouldn't go through in the first place. Over the course of a week and 2 days I have received nothing but woefully inadequate customer service and will continue to pursue this matter to a successful conclusion. TL;DR - bad phone lines, terrible customer service, they are powerless and controlled by 'the system'. WOULD. NOT. RECOMMEND.