Ok, so trying to speak to someone when we first took the policy out was tricky, but many companies are reducing costs by dealing with customers more by email than telephone. If you want a more expensive premium with the knowledge that there is a call centre with someone waiting to speak to you, then that is your prerogative. You only really find out how good your insurance company is when you need to make a claim. When my son sadly had an accident, I made a call to their claims line expecting something of an ordeal, but was met with he most helpful and courteous of services imaginable and our claim was handled by a guy called Duane, who was extremely efficient. Their claims form was quite lengthy and went into all sorts of detail, but at the end of the day they came back with a settlement figure that was more than acceptable. My only disappointment was that when we bought a replacement car for my son, Quick Sure had stopped offering learner policies, otherwise we would have most certainly used them again.