I have used Quoteline Direct before for various policies and had no problem with them. That was until yesterday. I purchased a new vehicle so had to update existing policy with them. After an hour and a half trying to get through on phone, they informed me that my premium had more than doubled and if I wanted to leave I would have to face charges! On this occasion I have no other option other than staying with them but I feel very ripped off and as a result I shall be taking my custom elsewhere in future and shall not be recommending them to friends & family as I once would have. Quoteline Direct do yourselves a favour, reward loyal customers with FAIR premiums not RIP OFF ones!,