DO NOT USE THIS COMPANY they are the worst ive ever used ive been insuring cars and vans for 35 years and never had this problem I set up a policy to start 3 weeks later as i still had insurance of my old insurance company but 3 days later they wanted my no claims i explaind my policy doesnt start for another 2 plus weeks and my old insureres will send me no claims when that expires but thet took money from my account and 2 weeks later when i received my no claims they cancelled my insurance demanding £147 cancellation fee .i contacted them and explained the situation but said im to late and threatened me with court action .i tried ringing them 5 or 6 times and was put on hold for 46 mins then cut of scamming horrible company things are hard at the moment and these people make our lives worse i even heard someone in the background on another call saying leave the phone on the hook he will soon get board and put the phone down