I received a very expensive quote for renewal of home insurance. I phoned to check it and was told they could discount it by £15. I said I was going to shop around, but would phone back if I wanted to renew. From £187.50, I found the same policy for £114 elsewhere. A week later, imagine my annoyance to find that the £187.50 had been taken from my bank without my authorisation, the joke was they hadn’t even deducted the £15. The original quote said to inform if I wanted to renew, I did not do this. I consider it to be sharp practice to just take this amount of money. When I informed them that I would never deal with them again, the really arrogant gentlemen said "I shan’t lose any sleep over it" I would not recommend this company at all. I have since had the money refunded.