I am a current customer with an existing loan in place .I pay my loan every month and have never missed and my income has increased since you last gave me a loan.i applied today to top it up to get a better car and you offered me a loan with much higher interest rates .I find it hard to believe that you can do this to loyal and customers who have always paid on time and never missed .once my loan with you is paid off I will never give you my custom again and that goes for your stores too .very disappointed as your decision has lost me the car I was going to buy .