Worst experience ever. From day one they got things wrong, but then took my monthly payment okay. Last year should have been my last payment to clear the card, but I just got a notification that they have taken money on my direct debit again. I TRIED to log in but it's a revolving door of "enter your personal details" (why, you already have them all?) and after three pages of that, it says "the information is incorrect". NO it bloody isn't! I have done this four times with the same message, so I can't even see my balance. Why not just let me log in with the usual username and password etc, what is so very difficult about that?? It's driving me nuts. NEVER use them again, never.