I had a Sainsbury's loan and got into difficulties. Had a mental breakdown, lost my job and marriage. Eventually set up new payment plan with Sainsburys which was honoured. In 2019 I was informed that payments had been missed however it was there error. My payments were not being credited to my loan account. For my trouble I received £100 and told that Sainsburys would not be chasing for the rest of the money but if I wished I could continue to make payments. Of course I did not. However in March 21 they sold the debt to Cabot Financial Services and letters were sent to the address they had on file, an address I had left. By pure chance I went to see the new owners who passed on the mail. Next day contacted Sainsburys who enfactically told me that the loan had not been sold and there was a 'mark' on my file that meant it could not be sold. I had to at their request email over the letters. They duly apologised and sent £300 for the distress caused. However in amongst all of the above is the levels of service. ...Letters allegedly sent in June 2019 never received ..Bank didn't know it had sold the debt ..I've been told twice that the balance has been written off. However what this means to a lay person and the bank is different. What the bank means is that they will not chase for outstanding money but cannot guarantee that an 'error' won't occurred again causing further distress. ..if if is sold in error again how lucky will I be not to return to the old address and collect post. ..what if I hadn't got the Cabot Financial Services letters requesting payment. Would i eventually had a CCJ or bailiffs?