I initially tried to order some Travel Money online having been told in branch I would get a better rate but could not find the currency required so phoned on the 0845 number.I explained the situation to the Rep and he checked and assured me that he could get the required currency.The order was completed and £1000.00 taken from my account and it was arranged that I would collect the money at my local branch.Two days later a message was left on my home line,this was after giving them a prefered number to call me on other than my home line,the message was to inform me that they could not fill my order and would give me a refund in three to five working days.Being on a disabled pension the £1000.00 pounds was all the money I had so had no way of getting the foreign currency elsewhere.Once again the 0845 number was called and after speaking to their rep I was put on hold while a supervisor was found,all at my cost without a mention of we will call you back,after a long wait the supervisor came on to explain how sorry they were but they could not get the currency anywhere and there was nothing else to be done other than transfering the money back into my account.I explained my financial situation and asked if they could not get the currency how was i supposed too especially as they had my money and by the time the funds were back in my account i should have been on holiday.Sainsburys offer a courier service when buying foreign currency so suggested that they used this to deliver my money back to me only to be told they do not hold Sterling!!!!!!!!After further arguing my case they offered a faster transfer,Two working days, and £20.00 as a good will gesture and as an after thought changed that to compensation.I doubt the £20.00 will cover the phone bill. Quite simply the worst customer service anywhere.DO NOT USE SAINSBURY'S BANK