Applied for a CC in 2020 to take advantage of 0% balance transfer. Upon being accepted and thereafter attempting to arrange said balance transfer, I was then advised Sainsbury’s don’t approve balance transfers from my previous provider. That was the first issue. Sainsbury’s then lettered me in October 2021 to advise they would not be renewing my credit card account when my card expired in Nov 2021. Fair enough. I transferred the balance to a new CC and cut my Sainsbury’s card up. When the card expired, Sainsbury’s then closed all access to my online account and app. Issue 2 is the biggie. I recently viewed my credit card account on Clearscore, and can see there is a small outstanding balance (which must have slipped through between my account being settled and the card expiring). I am unable to make payment, however, because I no longer have access to the app or online banking, nor do I have the expired card or account details. This is now accruing regular late payment charges…despite Sainsbury’s being responsible for removing all payment options/methods. Literally in limbo here and would like to settle the account but there seems to be no way to do so. I haven’t even received a letter to request payment. Telephone services are limited and the staff don’t appear to understand what my issue is and there is no option to email. I would recommend to avoid at all costs.