Forgot/ lost my password and after so many attempts we got locked out. This is not an issue as its the correct thing to do. BUT tried to reset and because they did not have my email address, I had to call them. Well this is why I can only give 1 star. Their customer service is non existent. Held on for 30 mins only to be told after giving lots of personal info, that I had given one wrong answer re a debt card? All I wanted to do was pay the bill before they added more onto it. I have written to their customer complaints dept. Not holding my breath. Anyway we will be cancelling soon. We have been with Sainsbury's bank for 15 years and all has been ok but then this was our first experience of their customer service!!