It started in Feb 22 - I needed to change my mob phone number for access to my savings account. No way to do it online (unlike all my other financial providers), I had to phone them. Once through, I had to jump through hoops with so-called security questions: woman read out a string of numbers & asked which one is your current account? None of them were. Oops, sorry that’s the WRONG answer. Eventually they sent me a code by post. I rang back with the code, but it started again - what’s your National Insurance Number... ! ... eh? I thought I managed to get them to change the mob number, they even sent me a text (to new number!) to confirm. I tried to get into my account online now, Oct 22, but the computer says NO. It won’t accept the new mob number, only the old - which I no longer own. They’ve effectively locked me out of my account. Need I remind them this is MY MONEY? I’m now trying to speak (chance would be a fine thing) to someone in this crazy outfit to close the account. Will I ever get my money out? From what I see with previous reviewers, I’m in for a bumpy ride. Byzantine bureaucracy? Give them the FRANZ KAFKA award now!