Despite being a continuous depositor with Sainsburys Bank, for the second time this year only after my having had to make a number of phone calls to them - all of which have taken at least 30 minutes for them to answer (some even taking over an hour), the bank has taken about 2 weeks after it has opened an account for me and given me the account number - to actually let even their own staff facilitate a transfer into it! Really disgusting and unacceptable level of customer service. Even now having had to invoke their formal complaints process 10 days ago, they still haven't allocated my complaint to a complaints handler. My phone call to them yesterday to get the transfer finally done and to make contact with an assistant in the customer relations team had to last for some 2 hours 10 minutes. Does this bank deserve its operating license? Think I'm going to be fully justified if in the end I have to take my concerns to the Financial Ombudsman's service. If I could award the bank a NIL mark I would.