Terrible service. Hanging on the phone for nearly an hour without a response and then tried to get help online. The site didn't recognise my login details, so I tried to register. Then it kept kicking me out, saying my details were incorrect, when they were correct. I phoned again and tried the stolen card number (which still puts you on the slow track, and always trys to divert you to the web), as my problem is related to a security issue. Again, put on hold forever. I may have to write a letter and put it in the post. All I can say is Sainsburys customer service is the worst around -- as bad as the disgraced courier Hermes, which had to rebrand as Evry. (Evry is still the pits.) These companies don't learn. Customer service is vital to retaining customers. I shall cancel my card ... if I can! I certainly won't use it.