Extremely poor service! We're closed and can't be bothered to help! I have just spoken to a lady who was extremely unhelpful and put the phone down on me telling me that they were closed and she could not be bothered to spend the time doing a renewal quote. I recently experienced fraud on my santander account and have been waiting for them to send me a new card so that I can update my details. They have sent this out very quickly and I have also today received a lettet from sainsburys regarding my home insurance renewal. I spoke to someone last week and explained that I am not able to update my details online as sainsburys have made an error on their app and my policy shows as cancelled on the 30th March 2022. My policy was not cancelled and I have been making payments and have even had to make a claim. Please see details of my claim which is very sensitive. I made sainsburys aware of this issue as soon as I noticed in march and again a couple of times since, along with last week, and was told that the policy details will automatically update. They haven't! Please can someone with some manner contact me asap tomorrow as I am now not insured. I also want to make a formal complaint about the unhelpful lady that answered my call.