my husband applied for and got a credit card with sainsbury all fairy straight forward- until his card had fraudulent purchases made - then he spoke to fraud department received a new card - all seemed well until he could not access online login- seems the fraud ppl created a password which they omitted to tell him - customer services wouldn’t accept that fraud dept didn’t give him password and wanted him to send his passport or driving licence to them by post - we were going on holiday within 4 days so the option of sending his passport or driving licence to them by post was a no no, which won’t happen anyway, it’s not very secure and sounds like a good way to get your identity stolen, he would be unlikely to see either again. he has tried several times since we started our holiday to try and sort this out, without success. today he rang again to pay some money but they refused to take it without the password, he is going in circle trying to sort this and the call centre representatives are not being at all helpful - also bearing in mind we are away with a 5 hour time difference. he is calling them at 5 in the morning here, now they have blocked the card - great seeing as he only wanted it for the holiday which has been marred with the dreadful experience of trying to deal with the so called customer services. have to say won’t ever use them again - absolutely rubbish - issue is still unresolved