Horrendous, payment made on my card in error and am having to jump through hoops now to get my transaction cancelled, now stopped card although the incident was not fraud, being investigated they say for my safety! Not sure this is true but will wait and see, will be closing the card down if this does not go the right way. Have no trust in this company whatsoever, apparently it is being taken over by NatWest, well it cannot be worse than it is now as far as customer service goes. I am the innocent party and yet I have been made to feel like a criminal! Disgusted!