I made a phone call to try unblock my Online Credit Card account as I'd locked myself out due to wrong entered passward. " it Happens" Spoke to a bloke who kept asking me all these silly questions to see if it was me. Them " Before I can unblock you account, we need to ask you some questions " Me " Ok thats fine. I just thought it wpuld be my Email, address, D.O.B and full name. So gave him that. Then it was how long id been with them and how long have I had my personal bank account I use to pay them with. Then he kept rambling on about a loan I applied for many months ago but I was turned town. WHAT HAS ANY OF THAT GOT TO DO WITH UNBLOCKING MY ACCOUNT????? Apparently I failed the phone call interview questions and got wait for forms to come through. All because I didnt give the correct time and date of when I applied for a loan and my mobile number had changed since I registered. Im blocked VERY COLD, MANDATORY AND CALCULATED. No understanding whats so ever. I f*****g hate ringing places like this up. They are like pointless robots going with the B.S Rules and Regulations. I have high anxiety and was stressing about ringing them up. I was bob on with the outcome of it!!!!