Credit files have not been updated correctly and to my knowledge customers have not been informed about the internal issues / delays in updating. I appreciate the bank has lots to do at this critical time. However, I remain up to date on payments and made a lump sum to reduce the balance 3 months ago, but it is still not showing with the credit service equifax. The first customer services person I spoke to at the bank, blamed equifax and sent me to raise issues with them, the second (on the same day) confirmed that there WAS an issue at the bank. The second officer was courteous and 'may' be able to sort the issue, but there are no certainties and no time frames could be provided. This is clearly an issue that has got away from the bank and it does not have the personnel / facilities to deal with it. Not good.