Terrible customer care! The website barely works so wait 40 mins to eventually speak to someone to sort out NCD (whilst the recording says how important my call is). Eventually get through and it turns out that they refuse to honour my 12 years NCD even though my last policy was with them and when I cancelled it to go into a company car I was told that if I returned to them they would keep my NCD open. Apparently I was I month over their allowed gap between insurances (their own policy) so zero NCD and an extra £40 + to pay. I will not be renewing with these people again ever so be careful as they are not to be trusted.