Hi, because of an impending holiday which coincided with the renewal date I went online, (the claimed cheapest way to re -insure,) and renewed a little earlier than usual. The very next day a renewal offer came through the post which was a lot cheaper. I therefore cancelled the online renewal and renewed through the postal offer. A lot of trouble I did not need. I cannot understand why you cannot come out and quote the same cost to long term customers whatever the process of renewal is. This has left a sour taste and a deep belief that I cannot trust you to be upfront, fair and honest in your dealings. Also the option to drive a vehicle registered to someone else is something I will probably never use. My husband who has always been the named driver on my policy is far more experienced on a huge variety of vehicles and could use this facility. You have refused to allow this even though the people involved are exactly the same. He has NEVER had an insurance claim in over 50 years of driving. You want him to start a new policy with no no claim bonus, yet another example of greedy money grubbing by an intransigent insurance company.