I had a car accident on the 14th of December 2021. I rang the insurance company, and it took me an hour to get through, eventually towed my car away 2 hours later. Tried to get through to the insurance company 10 times, 1 hour wait. I eventually rang the company who towed my car away to find out which assessment garage my car had been towed to. still no info from insurance company, no rental car ,because they are waiting to see if it is a write off before they can make this decision. customer service are irritable on the phone with you when you are eventually able to speak to them. I have never had an accident in 33 years of driving and never want to deal with such an appalling company and service again in my life. absolutely disgusted with the way they have handled my claim and it is still ongoing.