i used this company last year when another car hit my stationary car in a car park sheils wheels were very good i got all the information required they sent me a courtisy car so thought all was ok when it came to renew my insurance i was informed that a claim was still pending i was not aware of this at all,so my insurance when up a lot , trying to get someone to talk to was horrific i kept getting though to a talking machine and then cut of , after a week of calling and getting no joy i tried again , was put through to a real person and informed if i wanted to i could call the firm of solicitors that they have passed the claim to . i cannot go to another company as the claim pending was on my record . this was very distressing to me , i do feel that this is the problem of sheilas wheels and not mine , i have had to use them again , at one time i even tried to contact them on the chat line but thet was closed allthough the time i called they should have been there .i allways thought a claim was the job of the insureane coimpany but with this company that does not seem to be case , . i have been very dissapointed with the the lack of service .