Multiple people talk to you about the accident but no of them actually listen to you resulting in miss communication On hold for 1 1/2 hours to be cut off constantly can’t get through. Apparently you can’t tell from an impact who was in the wrong so apparently they are now mechanics, and qualified in panel beating and repairs. Repeatly told I’m wrong about the version of accident I’m give as they are believing the other party pretty sure I pay them to be my insurance company yet it’s me chasing for answers Absolutely the worse handle if a case very unhelpful staff don’t know what their doing every time you speak to some it’s a different story also I seem to have both Sheila’s wheels and esure people trying to contact me both with different stories very confusing if I’m with Sheila wheels it’s should be Sheila’s wheel as the Sheila’s wheels team where us sure why esure had spoken to me if you all don’t know what your doing I definitely don’t get some better customer service skill and deal with customer properly instead of sending them on a wild goose chase and making things up