Really annoyed (home insurance customer here). I live in the Leicestershire area and had a problem with bedbugs. Luckily for me, I had added pest cover to my policy. When I contacted Sheilas' Wheels directly, I was first incorrectly told I didn't have pest cover on my policy (I do, I have screenshots to prove it from the web portal - it says I am covered). I was next told I would have to contact a separate team, when they finally accepted they were wrong. I was next told that because I hired British Bug Control / Cimexine directly (who are well known and well accredited), they wouldn't pay out. This is extremely enraging, because the web portal (which shows my documentation / cover options) mentioned NOWHERE that I had to go through some side-teams' recommendations. No one made me aware of that in advance, when I asked why no one had made me aware the response was just "I don't know". For insurance, I expect that if I have a problem that I am covered for, which I can prove (via photos of the bed bugs, via the invoice from Cimexine) that the insurance company should pay out. I'm not even asking for the full amount, just a meagre £200 towards the heat treatment (which was over £1,000)! But apparently, even that is too much for these liars and scoundrels, who sold me a package which includes pest cover, only for me to later find out that claiming the money is extremely conditional and they refuse to pay. So thanks a lot, Sheilas' Wheels, for bouncing me around internal teams and then not giving me the help I need despite charging me extra each month for un-claimable cover extras. I would advise anyone to give this company an EXTREMLY WIDE BERTH (***STEER CLEAR***) and I will be cancelling, and telling my story to anyone who will listen so they can also avoid. This is also going up on Google Revies (I actually found the listing, even though it was hard) and Trust Pilot, and anywhere else I can find to post it.