Had an accident in December 2015, and still have not recieved my vehicle back from repairs (11th Feb). I have spent the last 8 weeks, chasing Sheilas' Wheels and the garage trying to determine when my car will be repaired. They had given me a small courtesy car which when dropped off, the driver joked about how i should get a roof rack for my twin pushchair which didnt fit into the boot of the car. Unable to drive the car anywhere with my 20month old twins because of the pushchair situation, this joke soon turned into a nigtmare. I had to call the garage every 2-3 days to inquire about an update of my vehicle, and i was constantly told that it would be going into the workshop the next day. This went on for the following 6 weeks!! The service has been awful and has caused me so much distress and loss of earnings. Although i agree with most of the good reviews that obtaining the policy was quick and easy and the customer service was great, if you should get into an accident, the after-care is awful and insensitive to a customers' position in being without their vehicle. All this company wants, is to gain more customers, and once you have purchased a policy, they stop caring!! I am now taking my complaint to the Financial Ombudsman after following the full complaints procedure through the company, I was not satisfied with their fake apologies and excuses and the pathetic compensation which would not even cover the costs of calls made to them throughout the previous 2 months, let alone the amount of distress this has caused me.