"I took out home insurance with Sheila's Wheels at a good price. However, I needed to change my address and it took me a week to get through! I tried every day and was held in a queue - the longest time was 40 minutes. The only way you can change your address is by calling, so i couldn't even do it on-line. I did try and use their chat function but even that doesn't work properly. You are either held in a virtual queue, or it tells you that the chat function isn't available. I had almost resigned myself to being doubly insured, when I finally got through to someone who wasn't particularly helpful.\r\nI would not use them again for either home or car insurance. \r\n"